Privacy Policy

Effective Date: April 07, 2025

Sentiments365, licensed under Top-Notch Merchandise (FZC) ("we", "us", or "our"), respects your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and protect your information when you visit our website and place orders through our Shopify-powered store.

1. Information We Collect

We collect only the minimum personal data necessary to process your orders and provide a seamless shopping experience. This includes:

• Personal Identification Information: Name, email address, phone number, and shipping address.
• Login Credentials (optional): If you create an account, we store your email and encrypted password.
• Order Information: Details of your orders, preferences, and purchase history.
• Automatically Collected Information: IP address, device type, browser type, and website usage data (collected via cookies or analytics tools).
• Payment Information: Managed securely by Shopify Payments or third-party processors. We do not store any credit card or payment details on our servers.

2. How We Use Your Information

We use the information collected for the following purposes:

• To process and fulfill your orders.
• To provide customer support.
• To send order confirmations, updates, and delivery notifications.
• To improve our website, services, and product offerings.
• To contact you for feedback, promotions, or updates (only if you opt-in).

3. Sharing Your Information

We do not sell or rent your personal data. However, we may share your information with:

• Shopify, our eCommerce platform provider.
• Delivery partners, to fulfill your orders.
• Third-party service providers, such as email marketing tools (if used and consented).
• Legal authorities, if required by law.

4. Cookies and Tracking

We use cookies and similar technologies to:

• Enable essential site functionality.
• Remember your preferences and settings.
• Collect anonymous usage data for analytics and improvements.

You can manage cookie preferences through your browser settings.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data. Shopify’s infrastructure complies with international security standards (PCI-DSS compliance for payments).

6. Account and User Access

• Customers may choose to create an account for faster checkout and order tracking.
• You are responsible for maintaining the confidentiality of your login credentials.
• You may access, update, or delete your account details anytime via your profile settings.

7. Data Retention

We retain customer data only as long as necessary to fulfill orders, provide customer support, and comply with legal obligations.

8. Your Rights

As a customer in the UAE, you have the right to:

• Access and request a copy of your personal data.
• Request correction or deletion of your data (subject to transactional obligations).
• Withdraw consent for marketing communications.

You may contact us anytime at Info@sentiments365.com for any data-related inquiries.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "Effective Date."

10. Contact Us

For questions or concerns about this Privacy Policy, please contact us at Info@sentiments365.com.