Shipping Charges

Effective Date: April 23, 2025

At Sentiments365, licensed under Top-Notch Merchandise (FZC) ("we", "us", or "our"), we aim to deliver joy through our curated gifts, cakes, flowers, and chocolates. This Shipping Charges Policy outlines our delivery areas, fees, and timelines to ensure clarity and transparency for all our customers.

1. Delivery Areas

We currently deliver across major cities and regions within the UAE. Remote area coverage may vary, and additional delivery time or fees may apply.

2. Standard Delivery Charges

Our shipping charges are based on the delivery location and order type:

Within City Limits: AED 15 – AED 25
Inter-City or Remote Areas: AED 30 – AED 50 (depending on the distance)
Custom-Time or Same-Day Deliveries: Additional AED 10 – AED 20 may apply

3. Free Delivery Offers

We may offer free delivery promotions during special occasions or for orders exceeding a minimum purchase value (e.g., AED 199). Applicable conditions will be clearly mentioned at checkout.

4. Delivery Timeframes

Standard Delivery: Between 9:00 AM – 8:00 PM, based on selected time slots
Same-Day Delivery: Available for orders placed before the daily cut-off time (typically 2:00 PM)

Specific delivery windows may be selected at checkout based on availability.

5. Delivery Confirmation

As part of our quality control process, our team may take a photo at the delivery location (doorstep or reception) as proof of delivery. This helps us resolve any delivery-related issues efficiently.

6. Delays and Exceptions

While we strive to deliver on time, unforeseen circumstances (e.g., weather, traffic, public holidays) may cause delays. In such cases, we will notify you promptly.

7. Contact Us

For shipping inquiries or special delivery arrangements, please contact our support team:

Email: support@sentiments365.com
Phone: +971-XXX-XXXXXX
Working Hours: Monday to Saturday, 9:00 AM – 6:00 PM (UAE Time)